Increasing Demand for Comunication & Engagement

Increasingly families are demanding greater insight, transparency and accountability from Australian aged care providers. The Royal Commission into Aged Care Quality & Safety has stated the problem at its most succinct:

"We have uncovered an aged care system that is characterised by an absence of innovation and by rigid conformity. The system lacks transparency in communication, reporting and accountability."

Interim Report of the Royal Commission into Aged Care Quality & Safety, Foreword, page 1

The recent COVID-19 pandemic has further highlighted the need for families to have regular and consistent communication about the care being received by loved ones in aged care:

“ Communication was consistently highlighted as an issue for families who felt disconnected from their loved ones during the course of the outbreak. Not only did this have an adverse impact on them, it also increased the isolation of their loved ones, the residents at Newmarch House. Making regular contact with family members in a meaningful way presented numerous challenges and tested system capacity to its limits.”

The Independent Review into the Newmarch House COVID-19 Outbreak, Australian Department of Health

Rather than seeing this as a challenge or risk, aged care providers have a unique opportunity to leverage the demand for engagement and communication to become a point of differentiation – a way to stand out in a crowded marketplace.

Our Mission

To bring comfort to people by empowering them in their residential aged care experience

Our Story

The team behind Aged Care Pulse launched their first website, AgedCareReviews.com.au in mid 2013. The service was founded by two Melbourne-based entrepreneurs who each had first hand experience in the difficulty of placing a loved one into aged care with access to little, if any, independent and reliable information.

The founders knew that if user generated reviews provided consumers valuable insight and information for simple decisions, such as which hotel to stay at or which restaurant to eat at, there was a more compelling reason to provide insight and transparency to support an intimate, complex, traumatic and personal decision like placing a loved one into aged care.

After seeing hundreds of families reach out and request additional help and support with the placement journey, the team launched its second service – Aged Care Decisions.

After two years, and many hundreds of families reaching out to AgedCareReviews.com.au for additional support and assistance, a larger and more important need was identified – which was the need for a comprehensive, and free, end-to-end placement support service.

To that point the only option for families to receive support was to pay a ‘placement consultant’ thousands of dollars for assistance to find vacancies. It was again clear that things needed to change, and so Aged Care Decisions was born.

Launched in 2016, Aged Care Decisions was Australia’s first 100% free end-to-end aged care placement & support service. Working in partnership with aged care providers, Aged Care Decisions makes finding aged care easier – matching families to facilities that meet their care needs, preferences and budget.

 

Aged Care Decisions is now Australia’s largest aged care placement & support service – working with thousands of families a month to help them navigate the aged care maze, and find aged care vacancies in a fast, free and stress-free manner.

The Aged Care Decisions team talk with thousands of families a month, and understand intuitively that the stress and emotion of aged care placement does not stop at the time of admission.

After admission the same feelings of guilt, regret and suspicion revolve around the information and visibility that a family have into the day to day care being received by a loved one.

Family members who have busy lives, full time work commitments, or who live interstate find it particularly difficult to keep connected with a loved one in aged care.

Consistent with their mission and vision to empower families in the aged care journey, the concept of Aged Care Pulse was borne. A technology led platform that can instantly connect family groups with the day to day goings on inside a facility.

Understanding the pressures on aged care providers, Aged Care Pulse has been developed as an all-in-one communication platform that can replace other, more inefficient modes of communication at a facility level – including email and noticeboards.

The result is greater insight and communication for families, and an easy-to-use communication and engagement tool for providers.

What We Believe

Aged Care Pulse believes that the experience of placing a loved one into aged care is stressful and emotional enough without adding complexity.

We believe aged care should be simple, transparent and engaging for all stakeholders.

Aged Care Pulse unlocks the power of modern technology to streamline how a family stays informed, engaged and connected to a loved one in care.

Our Values

Be Bold

Be True

Be There

Always Going Above and Beyond

Board of Directors

Andrew Henderson

Co Founder & Co Chief Executive Officer
Andrew was most recently the Chief Executive Officer of a well known B2B leadership and training group operating throughout Australia and New Zealand, having held a range of sales management, leadership and training roles in the real estate and financial services industries over the past twenty years. Andrew leads Aged Care Decisions in core operational, relationships and administrative areas.

Ken Ray

Co Founder & Co Chief Executive Officer
Ken has over ten years experience in national business development, B2B sales, management strategy and business leadership roles in the property sector. Ken leads Aged Care Decisions in all product, service development and technology areas.

Trevor Vas

Non Executive Director
Trevor Vas is an entrepreneur that has grown a number of businesses in the Human Capital space. These include: Australasian Talent Conference (ATC), Human Capital Management Solutions (HCMS), Inside job, ResourcingCRM and others. An Executive Director of ICT software platform provider PNORS Technology Group, Trevor also works with a number of start-ups and businesses as a Director and Advisor.

Gary Inberg

Non Executive Director
Gary is a former Chairman of Investec Nominees, the Trustee Company for Investec Bank Australia, having spent a career in investment banking and property. He is currently Deputy Chairman of Montefiore Homes – a leading NSW aged care operator that has a number of facilities that are internationally recognised as being leading in design and care provision. Gary brings significant financial management, investment banking and aged care operator experience.

Nirmal Hansra

Non Executive Director
Nirmal is a strategic thinker with over 40 years’ experience in corporate governance, strategic planning, risk management, mergers and acquisitions, capital restructure and business systems. Nirmal has strong executive, board and advisory experience across IT&T, pharmaceutical and healthcare, mining, retirement villages, financial and professional services companies. Nirmal’s current board appointments include ASX listed retirement villages operator Eureka Group Holdings Ltd, employment services provider Campbell Page Ltd, community banker Kuringai Financial Services Ltd, peak advocacy body Council of the Aging NSW and charity NF Australia Ltd.

Karen Plant

Non Executive Director
An integral part of growing Victoria’s largest real estate agency network, Barry Plant Real Estate, Karen brings enormous creativity and drive to the Board of Directors. Karen has previously served on a number of Boards – including Deakin University’s Chancellors Circle, St Vincent’s Institute of Medical Research and ‘Women at the Alfred’ – a leading Victorian fundraiser for prostate research.
"Michelle, was absolutely beautiful. She was understanding and listen to our needs. Michelle found a list of homes for our family to look at. We were so happy to find our mother a placement in a beautiful residential aged care home full of warm friendly staff."
Fiona Harvey

Aged Care Pulse

Inform. Engage. Connect.

Aged Care Pulse is a revolutionary Provider branded communication and family engagement tool, helping you communicate and engage with families. This all-in-one communication system reduces administrative double-ups by allowing you to inform, engage and connect with families about the daily insights and well-being of their loved ones – all from one place.  Facilities can send urgent announcements, update and manage lifestyle events, send pictures of loved ones to families….and so much more!. Simple Communication. Strong Connection. High Engagement.

Aged Care Decisions

Fast. Free. Independent.

Aged Care Decisions makes finding aged care vacancies easier.

We work with families to help find the best Aged Care option for their loved ones. Aged Care Decisions is a 100% free service for the family that provides each family with a dedicated case manager to support them through the aged care placement journey, and a customised list of vacancies that match the care needs, preferences and budget of the person entering aged care.

Aged Care Reviews

Tens of thousands of consumer reviews of Australian aged care facilities

Aged Care Reviews was founded in 2013 after the Co-Founders each had firsthand experiences that highlighted the difficulty in placing a loved one in aged care. Finding independent and reliable information about aged care homes was both extremely hard and time consuming.


Aged Care Reviews was created not only help families make important decisions about aged care, but also to promote transparency and honesty in the aged care industry. Now, Aged Care Reviews is Australia’s largest aged-care specific reviews site and helps families gain valuable insight and information when choosing aged care.

Inform. Engage. Connect.

(c) 2020 Aged Care Pulse Pty Ltd
Level 3, 26 Marine Parade, Southport QLD 4215